Frequently Asked Questions
Please explore our most frequently asked questions below which may save you a phone call or an email.
How can I contact you?
Please see our contact page here.
How can I pay?
You can pay securely via:
– All leading credit and debit cards via Nochex
Unfortunately we cannot accept cheques, but if you would prefer to order over the telephone we can also take a card payment from you at this point. Please call us on 01263 823333 and ask for our retail customer service team.
How do I reset my password?
If you have forgotten your password, you can reset it here.
Hint: Your new password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ).
What are the sizes of your mugs?
See our helpful size guide here.
Are your mugs fine bone china?
Yes – all our mugs are quality fine bone china. The type that tea just tastes better in!
Are your mugs dishwasher and/or microwave safe?
Yes – our mugs are both dishwasher and microwave safe – see our helpful tips on how to care for your lovely new mug here.
Can I add a personalised gift message to my order?
Yes – we offer this service at no extra cost! Please state your personalised gift message in the Order Notes on the checkout page.
I’m looking for a specific mug, how can I find it?
We have over 3,000 I’d Rather Be titles so to make it easier for you to find we have put them into Categories, you can then sort the products into A-Z to find your desired title quicker. Of course some categories overlap so you might find the odd duplicate, if in doubt use our Search bar at the top of the page which will direct you to the products we make of your chosen keyword.
I can’t find the mug I want, can I personalise my mug with my own title?
Yes – Order your Personalised Mug here
All our Personalised Mugs come with our standard capitalised font in either Navy Blue or Pink, and in either our Standard or Large size mugs. Please input your title exactly as you want it on the mug (take extra care of spellings!) – you no longer need to have I’d Rather Be in the title!
How much is delivery?
- £3.95 for UK standard delivery
- FREE UK delivery for orders over £50
- For delivery outside of mainland UK – see our helpful delivery information guide here.
When will my order arrive?
All our mugs are made to order, and we usually have our other gift products in stock. If you are ordering from our standard range please allow 3-5 working days for dispatch, and 5-10 working days for dispatch of personalised products. We will confirm by email when your order is dispatched, and if delivery is within mainland UK you should receive your order the following working day.
What happens if I’m not in when you attempt delivery?
A signature may be required for delivery and our packages are usually too big for your letter box! If you are not in, your order may be left with a neighbour or held at your local delivery office. If your order is going via our courier service they will leave a card with guidance on how to get your package.
Can I cancel my order - non-personalised products?
Orders containing non-personalised items can be cancelled if they have not yet been prepared for dispatch. Please contact us if you wish to cancel your order.
Can I cancel my order - personalised products?
All personalised orders are considered final at the end of order placement. Please ensure that you take extra care when adding any names or messages into our website as we are unable to offer refunds or replacements for personalised items unless they are faulty.
Can I add/remove products to my order?
Please contact us if you would like to add or remove items from your order, we are unable to change your order once it has been prepared for dispatch. Personalised items cannot be removed if your order is being processed.
What should I do if I’ve received a damaged item?
We’re sorry to hear this, If you receive a damaged item please notify us within 30 days of receiving your order. Please email us a photograph of the damaged item with your order number, name and address to: [email protected] and we will replace the item free of charge, or arrange a refund if we are unable to supply a replacement.
Can I return my order?
We hope you are happy with your order, but if you change your mind about any of the non-personalised items in your order, and if you notify us and return the item/s in their original condition within 14 days of receiving your order, we will refund you (excluding postage charges). We currently do not offer free of charge returns for unwanted items. Please enclose your order number, name and address in the parcel and use the original packaging to ensure against breakages. It is important to return items by recorded delivery as we cannot be held responsible for any items lost in transit. We will refund or exchange your order once it is received by us. Unfortunately we are unable to accept returns of personalised items unless they are faulty.
Can I sell Stubbs Mugs products in my shop?
If you are interested in stocking our products in your shop please contact us via our Trade Enquiries form here – we will need to check you are not close to any of our current stockists.