Delivery Information: COVID-19 Update

We are back open as usual- 9am to 5pm, Monday to Friday. The majority of our staff are working part time from home so please bear with us if things take a little longer than usual!

Please allow 5-7 working days for dispatch of your order. All our mugs are made to order. We will email you once your order has been dispatched.

Our delivery timescales have been extended – full details below. We’ll do our very best to get your order to you as quickly as possible.

We are currently unable to produce any Personalised Mugs. Sorry for the inconvenience.

Sending a gift? All our mugs come gift boxed. We can deliver directly to your lucky recipient and can include a free personalised gift message – please add it to the Order Note box.

Thank you for your support!

*We may send your order via a different service than stated below depending on the actual destination and weight.

Delivery To Mainland UK

Country Order Value Delivery Cost Service
Mainland UK Under £8 £1.95 Royal Mail 1st Class Small Parcel – Untracked
(arrives in 1-3 working days)
Mainland UK Between £8-£50 £3.95 Royal Mail 1st Class Parcel – Untracked
(arrives in 1-3 working days)
Mainland UK Over £50 FREE Courier – Tracked (arrives in 1-2 working days)

Delivery To Elsewhere

Due to COVID-19, there are varied levels of delays to some international destinations. All of our small parcels go via Royal Mail’s International Standard Untracked service – please click here for Royal Mail’s International Bulletin and look for your specific country to see the updated delivery timescales.

Country Order Value Delivery Cost Service
Within Europe Under £40 £7.50 Royal Mail International Standard – Untracked
Within Europe Over £40 £14.95 Parcelforce International – Tracked
Rest of the World Under £40 £9.95 Royal Mail International Standard – Untracked
Rest of the World Over £40 Please Enquire Parcelforce Worldwide – Tracked

Returns Policy

We hope you are happy with your order, but if you change your mind about any of the non-personalised items in your order, and if you notify us and return the item/s in their original condition within 14 days of receiving your order, we will refund you (excluding postage charges).

We currently do not offer free of charge returns for unwanted items. Please enclose your order number, name and address in the parcel and use the original packaging to ensure against breakages. It is important to return items by recorded delivery as we cannot be held responsible for any items lost in transit. We will refund or exchange your order once it is received by us. Unfortunately we are unable to accept returns of personalised items unless they are faulty.

Damaged Items

If you receive a damaged item please notify us within 30 days of receiving your order. Please email us a photograph of the damaged item with your order number, name and address to: [email protected] and we will replace the item free of charge, or arrange a refund if we are unable to supply a replacement.

Cancellation Policy

Orders containing non-personalised items can be cancelled if they have not yet been prepared for dispatch. Please contact us if you wish to cancel your order.

All personalised orders are considered final at the end of order placement. Please ensure that you take extra care when adding any names or messages into our website as we are unable to offer refunds or replacements for personalised items unless they are faulty.